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Notice of Nondiscrimination in Service Delivery

Advocate Aurora Health Care complies with applicable Federal civil rights laws. No person shall be excluded from participation, be denied benefits, or otherwise subject to discrimination in any manner on the basis of race, color, national origin or ancestry, age, sex, sexual orientation, gender identity, religion, political belief or affiliation, order of protection status, military status, physical or mental disability or association with a person with a disability, marital status, or pregnancy. This policy covers eligibility for the access to service delivery and treatment in all of the programs and activities.

Advocate Aurora Health Care:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services at an Advocate Aurora Health Care location, notify a facility representative.

If you believe that Advocate Aurora Health Care has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, sexual orientation, or gender identity, you can file a grievance with:

Advocate Health Care location:

Contact the hospital operator and ask for Patient Relations

Aurora Health Care location:

Civil Rights Coordinator
750 W. Virginia Street, Milwaukee, WI 53234
Phone: 1-888-568-6845
Email: CivilRights@aurora.org

You can file a grievance in person, by mail, or email. If you need help filing a grievance, a Patient Relations Representative or the Civil Rights Coordinator is available to help you.

You can also file a civil rights complaint with the State or Federal Department of Health and Human Services, Office for Civil Rights. Complaints may be filed electronically, by mail, or by phone.

Illinois Department of Human Rights
James R. Thompson Center
100 W. Randolph Street, 10th Floor – Intake Unit, Chicago, IL 60601
Voice: 312-814-6200 TDD: 866-740-3953

Wisconsin Department of Health and Family Services Office of Civil Rights Compliance
One West Wilson, Room 561
P.O. Box 7850, Madison, WI 53707
Voice: 608-266-9372 TTY: 1-888-701-1251
DHSCRC@dhs.wisconsin.gov

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
https://ocrportal.hhs.gov/ocr/portal/lobby.jsf