COVID-19 Resource Center
As we navigate the COVID-19 pandemic together, we know it’s not easy to wait on hold or for your virtual visit to start. But you can count on us to be here – every day, 24/7. We’re committed to keeping you informed and guiding you to the care you and your family need.
If you think you’ve been exposed to COVID-19 or are experiencing fever, cough or shortness of breath, start with our COVID-19 Symptom Checker or call 866-443-2584. Our symptom checker is the quickest way to find out what to do next or get answers to your questions.
If you think you’re experiencing an emergency, dial 911.
What is COVID-19?
An outbreak of respiratory disease caused by a novel (new) coronavirus was first detected in China and has now been detected in other countries, including the U.S. The disease has been named COVID-19. Symptoms of COVID-19 are fever, cough and shortness of breath.
The situation with COVID-19 continues to rapidly evolve. The CDC offers updated information about the spread of the virus in the U.S., including a current risk assessment.
Can I get tested for COVID-19?
Testing* requires authorization. If you think you’ve been exposed to COVID-19 or are experiencing symptoms, use our COVID-19 Symptom Checker to quickly find out what to do next. You can also call our hotline at 866-443-2584 to learn how to proceed with care. Please note, the hotline is not intended for scheduling a COVID-19 test.
What should I do if I have symptoms?
COVID-19 vs. Cold & Flu
What to do
COVID-19 testing requires authorization.
If you think you’ve been exposed to COVID-19 or are experiencing the above symptoms, use our symptom checker or call our 24-hour hotline at 866-443-2584. Starting with our symptom checker will quickly guide you on what to do next.
COVID-19 Symptom CheckerIf you think you’re experiencing an emergency, dial 911.
Cold symptoms
- Sore throat
- Runny nose
- Cough
- Sneezing
- Headaches
- Body aches
Flu symptoms
- Fever or chills
- Cough
- Sore throat
- Runny or stuffy nose
- Body aches
- Headaches
- Tiredness
- Vomiting and diarrhea
What to do
If you think you have a cold or the flu, start an e-visit or Quick Care Video Visit to see a provider 24/7.
Start a virtual visitWe’re addressing Quick Care Video Visit requests as quickly as possible and will contact you within 24 hours.
We appreciate your patience and understanding. Due to high volume, please do not call to check on the status of your visit or request multiple video visits. We’ll contact you when it’s your turn.
How can I help?
We’re committed to keeping our heroes – our doctors, nurses and team members – safe and healthy. Your support and expressions of gratitude are needed and appreciated at this time.
Donate and make a difference
Relief Fund for Critical Care
Provide resources to our patients and communities, plus doctors, nurses and team members.
Supplies
Protect those on the frontlines by donating unused scrubs, hand sanitizer and disinfectant wipes.
Volunteer or work in our hospitals
To meet the demand for specialized care and to ensure all of our team members remain safe and healthy, we have a number of permanent and temporary positions open, as well as numerous volunteer opportunities. Visit our career webpages to learn more.
Donate plasma if you’ve recovered from COVID-19
We’re seeking plasma donations from community members who have recovered from COVID-19 to help patients with severe COVID-19 symptoms. Recovered patients have antibodies in their plasma that can attack the virus and potentially help our sickest patients.
We’re partnering with Versiti Blood Center on this initiative. Check our partner’s website for eligibility criteria and to apply to be a donor.
Share your gratitude
We greatly appreciate the public display of gratitude and support for our frontline health care workers. Because our top priority is the safety of our patients and team members, it’s critical that signage for entrances, parking and emergency triage tents is easy to find and read. We also need to limit any unnecessary traffic on our campuses.
We look forward to seeing you support our team members in social media and by posting thank-you signs outside your buildings and homes. Say thank-you today with these social media images and printable signs. Not on social media? Send us your thanks, photos and virtual notes at COVIDMessagesofSupp@aurora.org.
Social media images:
Printable signs:
Your encouragement truly inspires us during this unprecedented time.
Important Changes at Advocate Aurora Health
The health and safety of our patients and team members is our top priority. We appreciate your partnership in supporting these recent changes as we work to keep our communities safe and healthy.
- No-visitor policy
- Elective surgery & outpatient changes
- Immediate/urgent care changes
- Clinic at Walgreens – now virtual
- Research & clinical trials restrictions
- Bring and wear your own mask
Helpful information from the CDC
Get answers to your questions about COVID-19 with the Ask a Question feature in our COVID-19 Symptom Checker. Share what you learn with others and follow CDC guidelines to help keep you and your family safe and healthy.
According to the CDC, the virus is thought to spread mainly from person-to-person, between people who are in close contact with one another (within about 6 feet). It is spread through respiratory droplets produced when an infected person coughs or sneezes.
Prevention tips
- Avoid close contact with people who are sick.
- Avoid touching your eyes, nose and mouth.
- Stay home when you’re sick.
- Cover your cough or sneeze with a tissue. Throw the tissue in the trash.
- Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
- Wash your hands often with soap and water for at least 20 seconds.
CDC resources
Advocate Aurora Health in the news
*Advocate Aurora Health’s cash price for COVID-19 testing is $160. Patients are not responsible for any portion of this cash price. Other tests and screenings may be ordered and provided at the same time, which will affect a total bill for this service.