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COVID-19 Resource Center

As we navigate the COVID-19 pandemic together, we know it’s not easy to wait on hold or for your virtual visit to start. But you can count on us to be here – every day, 24/7. We’re committed to keeping you informed and guiding you to the care you and your family need.

If you think you’ve been exposed to COVID-19 or are experiencing fever, cough or shortness of breath, start with our COVID-19 Symptom Checker or call 866-443-2584. Our symptom checker is the quickest way to find out what to do next.

If you think you’re experiencing an emergency, dial 911.

What is COVID-19?

An outbreak of respiratory disease caused by a novel (new) coronavirus was first detected in China and has now been detected in other countries, including the U.S. The disease has been named COVID-19. Symptoms of COVID-19 are fever, cough and shortness of breath.

The situation with COVID-19 continues to rapidly evolve. The CDC offers updated information about the spread of the virus in the U.S., including a current risk assessment.

Can I get tested for COVID-19?

Testing requires authorization. Use our COVID-19 Symptom Checker or call 866-443-2584 if you think you’ve been exposed to COVID-19 or are experiencing symptoms. Starting with our symptom checker will quickly guide you on what to do next.

What should I do if I have symptoms?

COVID-19 vs. Cold & Flu

COVID-19

  • Fever
  • Cough
  • Shortness of breath

What to do

Only your doctor can order the COVID-19 test and may need approval from the public health department.

If you think you’ve been exposed to COVID-19 or are experiencing the above symptoms, use our symptom checker or call our 24-hour hotline at 866-443-2584. Starting with our symptom checker will quickly guide you on what to do next.

COVID-19 Symptom Checker

If you think you’re experiencing an emergency, dial 911.

Cold

  • Sore throat
  • Runny nose
  • Cough
  • Sneezing
  • Headaches
  • Body aches

Flu

  • Fever or chills
  • Cough
  • Sore throat
  • Runny or stuffy nose
  • Body aches
  • Headaches
  • Tiredness
  • Vomiting and diarrhea

What to do

If you think you have a cold or the flu, stay home and start an e-visit or video visit to see a provider 24/7.

Start a virtual visit

We’re addressing video visit requests as quickly as possible and will contact you within 24 hours.

We appreciate your patience and understanding. Due to high volume, please do not call to check on the status of your visit or request multiple video visits. We’ll contact you when it’s your turn.

Important changes at Advocate Aurora

The health and safety of our patients and team members is our top priority. We appreciate your partnership in supporting these recent changes as we work to keep our communities safe and healthy.

No-visitor policy

To keep our patients and team members safe, no visitors, with few exceptions, will be allowed until further notice. This is a proactive measure to reduce the spread of COVID-19.

Exceptions include:

  • Pediatric caregivers (2)
  • Companion of laboring mother (1) and, if applicable, 1 midwife/doula
  • End-of-life situations (number of visitors determined on a case-by-case basis)
  • Emergency Department companion (1)
  • Outpatient-area companion (1)
  • In-person discharge instructions (1)
  • Professionals assigned to assist with procedures (1)

To support this safety measure, all potential visitors are being screened even if they are not in the exception category, including delivery personnel. All visitors who meet the above criteria must pass a health screening to enter the facility. Thank you for your understanding and cooperation.

Elective surgeries and outpatient appointments

In response to COVID-19, we’re limiting nonurgent outpatient appointments and certain elective surgeries/procedures for the health and safety of our patients and team members. If you have a nonurgent appointment or elective surgery/procedure scheduled on or before April 10, your physician will determine the best approach.

Outpatient appointments may be done via video visit, over the phone or may be rescheduled. Elective surgeries/procedures are being assessed on a case-by-case basis and may be rescheduled. Your physician’s office will contact you if there is a change to your scheduled appointment, surgery or procedure. Thank you for your cooperation and understanding. Please contact your physician if you have any questions.

Clinic at Walgreens

To better serve our patients during the spread of COVID-19, we’re transitioning Advocate Clinic at Walgreens and Aurora Clinic at Walgreens to virtual clinics. You can see a provider 24/7 with a virtual visit on MyAdvocateAurora or the LiveWell app.

How can I help?

We’re committed to keeping our heroes – our doctors, nurses and team members – safe. Your donations can help us help our communities.

Donate supplies

The health care community is at risk of running low on critical equipment. Health care workers need essential safety items to effectively provide care. We’re currently accepting donations of the following:

  • Masks* – New and unused N95 and procedural masks. These masks are commonly found in the construction and landscaping industries, among others, and are deemed appropriate to use in a health care setting by the CDC.
  • Hand sanitizer – Personal-sized hand sanitizer that is unopened. CDC guidelines encourage sanitizer with at least 60% alcohol composition.
  • Eye protection – Any new or unused goggles, safety glasses or face shields.
  • Disinfectant wipes – All brands of unopened, premoistened wipes.

Please contact COVIDAAHSupplyDonations@aurora.org if you have questions or are unsure if your item qualifies. Drop off items at your local Advocate or Aurora hospital at the shipping and receiving dock.

* At this point, we are not accepting handmade masks. However, the situation is changing daily, so if you sew masks, please email COVIDAAHSupplyDonations@aurora.org and provide your contact information. If we find ourselves in a situation where we need an additional supply, we will be in touch.

Help from manufacturers

If you’re a local or national manufacturer looking to support your health care providers, we appreciate your partnership. Please email brian.barnum@advocatehealth.com to share ideas you have for assistance and we’ll let you know how you can help.

Relief Fund for Critical Care

As the situation with COVID-19 evolves, our Relief Fund for Critical Care provides additional resources to our patients, families and communities, and further supports our physicians, nurses and team members. 100% of your gift will be used for this purpose. Thank you for your support and generosity.

Share your gratitude

We greatly appreciate the public display of gratitude and support for our frontline health care workers. Because our top priority is the safety of our patients and team members, it’s critical that signage for entrances, parking and emergency triage tents is easy to find and read. We also need to limit any unnecessary traffic on our campuses.

We look forward to seeing you support our team members in social media and by posting thank-you signs outside your buildings and homes. Say thank-you today with these social media images and printable signs.

Social media images:

Printable signs:

Your encouragement truly inspires us during this unprecedented time.

What else should I know?

Take time to educate yourself and share what you learn with others. Following a few simple guidelines can keep you and your family safe and healthy.

According to the CDC, the virus is thought to spread mainly from person-to-person, between people who are in close contact with one another (within about 6 feet). It is spread through respiratory droplets produced when an infected person coughs or sneezes.

Prevention tips

  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose and mouth.
  • Stay home when you’re sick.
  • Cover your cough or sneeze with a tissue. Throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • Wash your hands often with soap and water for at least 20 seconds.

Helpful information from the CDC